GUEST CODE OF CONDUCT
Our guest code of conduct principles are based on mutual respect and personal responsibility. Please:
Dispose of waste properly.
Respect our home and its belongings.
Report any accidental damage or missing items.
Be considerate of other community members and future guests.
*This code applies to all persons visiting the property.
FAQs
GUEST REGISTRATION
The Primary Guest, along with all adult guests in the party, must complete a mandatory registration and online verification form, which will be sent upon booking.
This must be completed within seven days of booking as part of our commitment to guest security, property protection, and a seamless check-in experience.
Trip Cancellation & Travel Protection
We understand that travel plans can be unpredictable, and unforeseen circumstances may require changes to your itinerary. We acknowledge that some circumstances may be beyond anyone’s control—including ours—we uphold a strict cancellation policy and do not offer refunds for cancellations or rescheduled stays.
To protect your investment and ensure peace of mind, we strongly recommend purchasing a comprehensive travel protection plan that includes Trip Cancellation coverage. Without this, you will be responsible for any non-refundable travel expenses should you need to modify or cancel your trip.
We recommend the following travel protection service providers:
RentalGuardian
For comprehensive travel and ‘Cancel For Any Reason’ coverage, specifically tailored for luxury vacation rental experiences.
Elite Travel Protection with MedJetAssist
For those seeking premium peace of mind, MedJetAssist offers world-class crisis response, security, and emergency medical evacuation.
Contact information
The preferred method of international and local communication in Costa Rica is WhatsApp and email.
The direct contact information for our dedicated property caretaker will be provided prior to your arrival.
Contact for emergency: Call ___ for the local authorities
Check-In and Check-Out Instructions
In person Check-In: 4:00 PM (Local Time)
Guests will be greeted upon arrival precisely at at 4pm local time for seamless check-in experience.
Self Check-Out: 10:00 AM (Local Time)
To ensure the highest standards of care, the home will undergo a thorough inspection upon check-out. This allows our team to coordinate with housekeeping and facilitate any necessary claims for property protection.
Concierge & Third-Party Vendors
We do not offer concierge services. You are welcome to work with a third party concierge services provider to create a personalized itinerary for your stay with us. However, for privacy, security, and insurance compliance, unregistered persons or vendors are strictly prohibited from the premises without prior written consent from our management team.
Experiences and Excursions
With years of experience hosting guests from around the world, we've curated a collection of exceptional local experiences and hidden-gem favourites, handpicked by local experts.
Authorized Personnel
Our maintenance staff is kind and discrete, and may be on the grounds during your stay to perform basic landscaping, pool, or appliance maintenance as necessary.
If you wish for complete discretion during your stay, upon special request, we can coordinate with maintenance staff to differ their duties for when guest groups have fully checked out of the property.
Quiet Hours & Registered Complaints
Short-term rental regulations in our community state that civil penalties may be imposed for registered nuisance complaints with the Community or City, with fines climbing upwards of $3,500 per infraction or registered complaint.
Any civil penalties imposed from registered complaints with respect to any activity during your stay, including during quiet hours, will be charged additionally to the Primary Guest.
Maximum Occupancy
The maximum number of guests allowed at the property at any given time is 22 ppl.
For privacy, security, and insurance compliance, unregistered guests are strictly prohibited from the premises without prior written consent from our management team.
If you would like to invite extra guests—please coordinate with us in advance to ensure a seamless experience.
Accidental Damage & Missing Items
We are committed to providing an elevated in-home experience while ensuring peace of mind for our guests.
In the rare event of minor damages or losses, our two-tier protection offers seamless coverage with minimal hassle.
$500 Refundable Security Deposit
Collected at booking and returned after a post-stay inspection provided no damage or items are found to be missing. Any incidental damage is deducted from this first.
$70 Property Damage Protection (PDP)
A secondary, non-refundable coverage providing up to $1,000 for accidental damage exceeding the deposit.
This allows us to preserve the integrity of our properties while offering guests a seamless, stress-free experience.
Claims for damage and excessive cleaning
Any costs exceeding the combined $1,500 coverage limit ($500 Security Deposit + $1,000 PDP) are the guest’s responsibility. With respect to activity during your stay, this applies to any costs for damage, excessive cleaning, repairs, or replacements beyond the coverage provided. This includes, but is not limited to:
Excessive Cleaning Fees – Due to undisposed waste or excessive buildup of dirty kitchenware, cookware, dinnerware, or barware.
Replacement or Repair Costs – For missing, stained, or damaged items, including furniture, appliances, décor, towels and linens.
If outstanding costs are not fully reimbursed, we may file a claim with our insurer, who may pursue collection of the debt. Further legal action could be pursued if the balance remains unresolved.
Smart Home Security Disclaimer
To help ensure peace of mind, the home is equipped with smart home security features, including exterior cameras and a privacy-compliant decibel awareness system.
These discreet enhancements help protect the property and provide verification in the rare event of a safety concern—all while maintaining privacy during your stay.
Energy allowance
As part of our commitment to sustainable energy practices and eco-conscious living, we provide a daily allowance of 70 kWh of electricity. Any usage beyond this limit may incur an additional charge of $0.50 per kWh, applied upon or after checkout. Overages will be billed to the Primary Guest’s credit card or deducted from the damage deposit via the booking platform. This ensures a seamless experience while promoting responsible energy use.
Waste Disposal
Dispose of all personal garbage, recycling, and compost properly in its appropriate container (including anything that may be left outside).
Septic System Notice
To maintain the proper function of our septic system, only wastewater and toilet paper may be flushed down the toilet. Do not flush food, tissues, baby wipes, feminine hygiene products, wrappers, or any other non-flushable items.
Our septic system is monitored with sensors to detect irregularities and is inspected after every check-out. If any prohibited items are found to have been flushed during your stay, a minimum charge of $500 (or more, depending on repair costs) will be applied to the Primary Guest’s account.
Thank you for your cooperation in keeping our system running smoothly.
Zero tolerance
We sincerely appreciate that all guests adhere to and review our Rental Rules & Guest Code of Conduct, which has already been acknowledged to and agreed to at the time of booking through the designated platform.
We have a strict zero tolerance, and any violations can result in denied entry to or the immediate expulsion of the home and community—without refund.